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Leadership Factor, (improving satisfaction) In Stock Futures Funds Directory

 

We specialise in measuring and improving satisfaction and loyalty. Our methodology has been developed over a number of years and is at the forefront of satisfaction and loyalty measurement and modelling techniques. The fact that The Leadership Factor specialises in satisfaction and loyalty research provides two benefits. Firstly, our total focus helps us to continually refine and develop our methodology to ensure that we remain at the leading edge of satisfaction and loyalty measurement techniques and provide added value for clients. Although smaller than some research companies, all of our investment in R&D can be focused on one relatively small part of the research field, satisfaction and loyalty measurement and modelling. We can therefore read everything that is published on the subject, attend all relevant conferences, develop and trial new methodologies and statistical procedures and continually improve our knowledge and product offering. Our emphasis on continuous improvement and the highest quality standards is underlined by the company.s ISO 9001 registration. The second benefit of specialisation is the sheer number of satisfaction and loyalty studies we conduct . in excess of 200 per annum, a number not matched by any other UK company. This volume of work builds our Satisfaction Benchmark database enabling us to provide substantial comparative data and to facilitate benchmarking between clients. This is formalised in our annual Client Conference, which provides an opportunity for our clients to learn from each other as well as from The Leadership Factor about the best ways to improve satisfaction and loyalty. The Leadership Factor.s Quality Management System is registered to the ISO 9000: 2000 Quality Standard with BSI. The system covers all research and training activities and is based on the continual improvement philosophy. The system is audited every six months by BSI and every two months internally. It is a core objective of all Leadership Factor staff that projects are efficiently managed, meet all deadlines and provide high quality output that meets or exceeds the client.s requirements. This is monitored through our own customer satisfaction surveys. Our project leaders have operated at senior management level and have the business experience, communication skills and research knowledge to ensure that projects are efficiently managed and above all provide clear practical and actionable outcomes. Our clients include many blue chip, successful organisations. They are often leaders in their field who are adopting techniques such as customer satisfaction and loyalty measurement because they wish to remain there. Each year we commission an independent survey to measure the satisfaction of our own clients. We are pleased to report that our client satisfaction is in the top quartile of satisfaction levels recorded across all industries.

 

Telephone: 0044 (0)1484 517575
Fax: 0044 (0)1484 517676
Website: http://www.leadershipfactor.com/